bh999app Terms and Conditions

1 General Provisions and Scope of Application

bh999app (hereinafter referred to as "Platform", "we" or "Company") provides an online gaming and entertainment service for users in Bangladesh. These terms and conditions ("Terms") apply to the use of the bh999app website and all related services.

When you access the bh999app platform, register, or use any service, you are considered to have fully read, understood, and agreed to these Terms. If you do not agree with these Terms, please refrain from using the platform.

1.1 Definitions

• "User" refers to any person who uses the services through a registered account on bh999app.
• "Account" refers to the personal profile registered in the user's name.
• "Service" refers to all gaming, betting and related entertainment services provided by bh999app.
• "Wagering" refers to placing a specified amount of bets using bonus funds.

2 Account Registration and Eligibility Requirements

The following eligibility requirements must be met to open an account and use services on the bh999app platform:

• You must be at least 21 years of age.
• You must be a resident of Bangladesh and able to participate in online gaming under your local laws.
• Each person may open only one account. Multiple accounts in the same person's name are strictly prohibited.
• All information provided at the time of registration must be true, accurate and complete.

2.1 Identity Verification (KYC)

bh999app reserves the right to verify a user's identity at any time. Before processing a withdrawal request or for large transactions, we may ask for the following documents:

• A copy of the National ID (NID) or passport.
• Bank account or mobile banking account statement.
• Proof of address (utility bill or other official document).

Withdrawal requests may not be processed until verification is complete.

3 Account Security and Privacy

Ensuring the security of your account is entirely your responsibility. Please follow the guidelines below strictly:

• Use a strong password and do not share it with anyone.
• Do not share your login details with any third party.
• Always log in through the official bh999app website.
• If you notice any suspicious activity, contact us immediately.

4 Deposit and Withdrawal Rules

bh999app supports popular payment methods in Bangladesh and ensures fast and secure transactions.

4.1 Deposit Terms

• The account used for deposits must be registered in your name.
• Deposits made through a third party are prohibited.
• All deposits are processed through SSL encryption.
• If the deposit amount does not appear in your account due to a technical issue, contact us immediately.

4.2 Withdrawal Terms

• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals may be delayed if identity verification has not been completed.
• The required wagering conditions must be met before withdrawing bonus funds.
• bh999app reserves the right to hold withdrawals in cases of suspicious activity.

5 Bonus and Promotion Terms

bh999app offers various types of bonuses and promotions. Each offer may have its own terms. The general bonus rules are outlined below:

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. A 10x wagering requirement must be completed before the bonus can be withdrawn.

5.2 General Bonus Policy

• Each user is entitled to receive each promotion only once.
• Opening multiple accounts, providing false information, or engaging in fraudulent activity to claim bonuses is strictly prohibited.
• bh999app reserves the right to modify, suspend or cancel any bonus offer at any time.
• Bonus funds are not withdrawable like cash deposits — only winnings after completing the wagering requirement can be withdrawn.
• If the wagering requirement is not completed within the specified time limit, the bonus will expire.

6 Gaming Rules

The following rules must be followed while playing on bh999app:

• All games are operated by third-party technology providers and fair play is ensured.
• If the result of any game remains undecided due to a technical error, bh999app will refund the bet amount.
• If a game does not complete due to an internet disconnection, it may resume from where it left off once the connection is restored.
• If you have any objection regarding a game's rules or outcome, please let us know via 24/7 live chat.

6.1 Sports Betting

The following applies to betting on cricket, football and other sports:

• If a match is cancelled or postponed after a bet has been accepted, bh999app will make a decision in accordance with its own policy.
• Odds may change at any time in the case of live betting.
• bh999app reserves the right to cancel bets if unusual betting patterns are detected.

7 VIP Program and Cashback

The bh999app VIP program has five tiers. Users at each tier can enjoy weekly cashback and additional benefits.

7.1 VIP Benefits Terms

• VIP tier status is determined based on activity and usage on the platform.
• Cashback must be claimed within a specified time limit.
• bh999app reserves the right to change VIP policy.
• VIP benefits may not be combined with other promotions.

8 Prohibited Activities

The following activities are strictly prohibited on the bh999app platform and if such activities are detected, the account will be closed immediately:

• Creating multiple accounts or using another person's account.
• Registering with false or misleading information.
• Abusing bonuses or claiming bonuses through fraudulent means.
• Using software, bots, scripts or automated methods to play games.
• Attempting to hack or breach the security of the platform.
• Money laundering or any illegal financial activity.
• Harassing other users or engaging in inappropriate behavior.
• Exploiting any technical error on the platform.

9 Account Suspension and Closure Policy

bh999app reserves the right to suspend or close an account without notice for any of the following reasons:

• Violation of any part of these Terms.
• Fraudulent or suspicious activity.
• The account being inactive for an extended period.
• At the user's own request.

9.1 Self-Initiated Account Closure

If you wish to voluntarily close your account, please contact us via 24/7 live chat or email. Any valid balance may be withdrawn before the account is closed (subject to wagering requirements being met).

10 Limitation of Liability

bh999app accepts no responsibility for the following:

• Any game or transaction disrupted due to internet connection failure.
• Account information being accessed by a third party due to the user's own negligence.
• Temporary inconvenience caused by unexpected technical errors or server issues.
• Any consequences arising from the user's violation of local laws.

11 Dispute Resolution

In the event of any dispute or complaint, please follow the process below:

• Step 1: Contact us directly via 24/7 live chat. Most issues are resolved immediately.
• Step 2: If the issue is not resolved via live chat, send a detailed email to [email protected].
• Step 3: If the issue remains unresolved after email, the bh999app authority will review the matter and make a final decision.

In all disputes, the decision of bh999app shall be considered final. All disputes will be resolved in accordance with the applicable laws of Bangladesh.

12 Policy on Changes to Terms

bh999app reserves the right to partially or fully amend these terms and conditions at any time. In the event of changes:

• The updated terms will be published on this page and the "Last Updated" date will be changed.
• For significant changes, we will endeavour to notify users via email or notification.
• Continued use of the platform after updated terms have been published will be considered acceptance of the new terms.

For any questions regarding these terms and conditions, contact us via 24/7 live chat or by emailing [email protected].