bh999app Privacy Policy

1 Introduction

bh999app is a trusted online gaming and sports betting platform in Bangladesh. We believe that every user's personal information is their own asset, and ensuring its protection is our ethical and legal responsibility.

This privacy policy ("Policy") applies to all individuals who use the bh999app website and related services. It describes what types of information we collect, how that information is used, under what circumstances it may be shared with third parties, and what steps we take to protect your information.

By using bh999app's services, you are considered aware of the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services. For any questions or concerns, please contact us.

2 Information Collection

bh999app collects two types of information: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When registering, logging in, or managing your account, the information you voluntarily provide may include:

• Full name and date of birth
• Email address
• Mobile number
• Password (stored in encrypted form)
• Payment information (such as your bKash, Nagad, or Rocket mobile number; bank account details)
• Documents required for identity verification (such as a national identity card)
• Information provided during contact or support interactions

2.2 Information Collected Automatically

When you use bh999app, certain technical information is collected automatically. This includes:

• IP address and device identifier
• Browser type and operating system
• Time of site access and session duration
• Pages visited and click data
• Gaming activity and transaction history
• Log files and error reports

3 Purpose of Information Use

bh999app uses collected information only for the following legitimate purposes:

• Account Management: Creating, verifying, and keeping your bh999app account secure.
• Service Delivery: Keeping gaming and betting services running and processing transactions.
• Customer Support: Resolving your issues through 24/7 live chat.
• Security and Fraud Prevention: Identifying and preventing suspicious activity.
• Bonuses and Promotions: Providing welcome bonuses, VIP benefits, and other offers.
• Legal Compliance: Adhering to applicable laws and regulations.
• Service Improvement: Analysing user experience to improve the platform.
• Communications: Sending important notices, security alerts, and account-related information.
• Responsible Gaming: Monitoring your gaming habits and providing support when needed.

We never sell your personal information to third parties for commercial purposes.

4 Information Sharing and Disclosure

bh999app may share your information with third parties in the following limited circumstances:

4.1 Service Providers

We may share the minimum necessary information with trusted partners who provide essential services such as payment processing, technical support, and security verification. These partners are obligated to comply with our privacy standards.

4.2 Legal Requirements

bh999app will be required to disclose information when compelled by a court order, government directive, or applicable law.

4.3 Fraud Prevention

Information may be shared with relevant authorities for the purpose of preventing money laundering, fraud, or other illegal activity.

4.4 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, users will be given advance notice.

5 Cookies and Tracking Technologies

The bh999app website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. They maintain your login session, ensure security, and help the platform operate correctly.

5.2 Functional Cookies

These cookies remember your preferences and settings (such as language selection) so that your experience is more convenient on future visits.

5.3 Analytical Cookies

These cookies help us understand how users interact with the website, which assists in improving our services. This information is generally aggregated and anonymous.

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some functionality of the website.

6 Data Security Measures

bh999app uses industry-standard technical and organisational security measures to protect your personal information.

• SSL Encryption: All data transmission is secured through SSL/TLS encryption technology.
• Password Hashing: Passwords are never stored directly — strong cryptographic hashing technology is used.
• Firewall and Intrusion Detection: Active monitoring systems are in place to prevent unauthorised access to the system.
• Limited Access: Staff are given access only to the information needed to carry out their responsibilities.
• Regular Security Testing: Regular audits and penetration tests are conducted to identify system vulnerabilities.
• Two-Factor Verification: Additional verification is required for suspicious login attempts.

However, data transmission over the internet is not entirely risk-free. While we make every effort, we cannot guarantee 100% security. By using our services you acknowledge this limitation.

7 Data Retention Period

bh999app retains your information only for as long as necessary to fulfil the purpose for which it was collected.

• Active Accounts: All information is retained while the account remains active.
• Transaction Records: Financial transaction records may be retained for a defined period as required by law.
• After Account Closure: Even after an account is closed, certain information may be retained for a specified period in compliance with applicable law.
• Backup Data: Information may remain in system backups for a somewhat longer period, but a deletion process is regularly carried out.

After the specified period, information is securely deleted or anonymised.

8 User Rights

As a bh999app user, you have the following rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you.

8.2 Right to Correction

If any information we hold about you is incorrect, you may request a correction. Most information can be updated directly in your account settings.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

8.4 Right to Data Portability

You may request your information in a structured and readable format.

8.5 Right to Object to Processing

You may object to the use of your information for specific purposes. However, processing of information is necessary for some core services.

To exercise any of the above rights, contact us at [email protected] or through the site's 24/7 live chat. We will respond to your request within a reasonable time.

9 Third-Party Links and Services

The bh999app website may integrate third-party services such as game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These services have their own privacy policies and are outside bh999app's control.

It is recommended that you review the privacy policy of any third-party service before using it. bh999app is not responsible for the data practices of third parties.

bKash, Nagad, Rocket, and bank transfer are used as payment services. When making transactions through these services, the respective organisation's own data protection policy will apply.

10 Child Protection

bh999app's services are for individuals aged 21 and above only. We do not knowingly collect or store information from anyone under the age of 21.

An age verification process is carried out at the time of registration. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using our services, please contact us.

11 Privacy Policy Changes

bh999app reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A clear notice will be published on the website.
• Registered users will be notified by email.
• The "Last Updated" date at the top of the page will be changed.

If you continue using the services after the changes, you will be considered to have accepted the new policy. If you do not agree with the policy changes, you may request that your account be closed.

It is recommended that you visit this page regularly to stay informed about the latest policy.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following: